Job Description
Client Billing and Appointment Coordinator
HOW TO APPLY: Please apply using our LinkedIn Job Post – https://www.linkedin.com/jobs/view/4345854628/
Introduction to Purely Digital Marketing:
At Purely Digital Marketing we value our people and clients above all else. We believe that our God given abilities and talents are best served when we are in positions in which we thrive. We believe our clients are best served when we come to the table energized, have a happy and healthy work/life balance and value integrity and hard work. We hold ourselves accountable to our work and our promises and know that nothing good ever comes easy. When our values are aligned and we have the right people in the right seats, growth comes both personally and financially.
Role (Overview Of The Position):
This position involves working part time to respond to emails, make follow-up calls to leads, respond to text messages and any comments/messages on Facebook. The main goal of this position is to set qualified appointments on the calendar(s) of our sales team. This will involve appointment setting for one of Purely Digital Marketing’s clients – not for Purely Digital Marketing itself.
This position will also involve managing client billing processes for Purely Digital Marketing. This role ensures accurate, timely invoicing, clear billing communication, and efficient scheduling of sales appointments for our client(s). The ideal candidate is detail-oriented, organized, and comfortable balancing financial administration with client communication.
Responsibilities (Tasks Associated With The Role):
- Check and respond to emails.
- Call new leads to get a sales appointments scheduled
- Check and respond to messages and comments from social channels and text messages
- Update our FAQ list based on questions received
- Update and optimize scripts based on feedback during emails/calling
- Actively update leads list and CRM based on conversations
- Maintain/organize calendars for sales staff (reschedule or cancel appointments when needed, etc.)
- Update and maintain our leads lists
- Follow up with warm/hot leads
- Input lead information from set appointments into our CRM
- Attend weekly meeting with sales team
- Assist with updating/organizing our follow-up campaigns and outreach
- Light billing work includes scheduling new payments, sending invoices, sending invoice reminders, calling clients to help with billing setup if necessary, getting updated card info, etc.
Results (Expected Accomplishments):
- 10 Set qualified appointments each week
- Respond to texts and inquiries within one hour while working and by the next business day if outside of work hours
- Must call new leads within one hour of inquiry while working or by the next business day if outside of work hours
- Conduct billing/invoice work at least twice a week.
Requirements (Expected Proficiencies):
- Have at least 1 year experience with appointment setting for another company or agency
- Understand how to manage a sales pipeline/lead flow
- Have experience handling objections and overcoming them
- Experience working with Highlevel is a plus but not required
- Must be available to work during EST 11 am – 4 pm Monday through Friday and able to attend weekly meetings with the sales team
- Must be proficient in written and spoken English
- Ability to self govern and work independently
- Must strive to embody the Purely Digital Marketing core values: Integrity, Hard Work, Work/Life Balance, Accountability, Growth (Personal and Business) and Attention to Detail
- Experience working with Quickbooks
Compensation:
- Initial Compensation for this role will be $24/hour
* After 90 days – the contractor will be eligible for commission based on the appointments set and closed ($100 for each sale closed through their appointment set)
- Compensation for this role will be evaluated every 6 months
HOW TO APPLY: Please apply using our LinkedIn Job Post – https://www.linkedin.com/jobs/view/4345854628/
